GS
Gomotsegang S
1 reviews | Active since Apr 2023
03 Apr 2023, 13:54
Horrible Clientele Service.... Bunch of ****s and incompetence
I put in a claim on the 16th.... it has been over a week since I sent the initial documents requested... I am now been taken from pillar to post in order to be sorted... A lady called Slindile has been trying to assist ( She only contacted me today ) but other than that...I am more than dissatisfied with clientele. They should spend ore on customer service than on marketing...Horrible Experience
Everytime I. All they refer me to a document I sent more than a week ago. I HAVE THE EMAILS TO PROVE THIS.... Try somebody else, They ain't the ones
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
03 Apr 2023, 15:32Dear Gomotsegang S
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologize for any inconvenience caused.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply03 Apr 2023, 15:32
Official
Dear Gomotsegang S
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We apologize for any inconvenience caused.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 Apr 2023, 12:53Dear Gomotsegang S,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused during the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that the claim was successfully finalized.
We trust that this is all you require at this time, however, should you require any further assistance please feel free to contact us again.
Kind Regards,
Claims Department
At the outset, we would like to take this opportunity to apologise for any inconvenience caused during the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that the claim was successfully finalized.
We trust that this is all you require at this time, however, should you require any further assistance please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply06 Apr 2023, 12:53
Official
Dear Gomotsegang S,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused during the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that the claim was successfully finalized.
We trust that this is all you require at this time, however, should you require any further assistance please feel free to contact us again.
Kind Regards,
Claims Department
At the outset, we would like to take this opportunity to apologise for any inconvenience caused during the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that the claim was successfully finalized.
We trust that this is all you require at this time, however, should you require any further assistance please feel free to contact us again.
Kind Regards,
Claims Department