1 reviews | Active since Feb 2017
Horrible Clientele Service
<p>Good day. I'm really disguseted with Clientele's absoluut SH... service. I've phoned a couple of time to cancel my hospital plan, and send emails and and and..... Cause I can't afford to pay it anymore and unemployed for a few months! Everytime I get a casual jobby to buy food the freaken Clientel Hospital plan money goes off my account!! Don't you people realise how serious I am to get rid of this plan??? I went to the bank and tried to cancel the debit order but they refuse cause Clientel doesn't give the permission. The plan is cancelled 3 months ago but the money still being taken from my account. This is absoluut incompetant service! </p> <p>Helo Peter would you please help me out !! </p> <p>Wayne van Vuuren</p> <p> ********** 088</p> <p>Phone for ID number and policy number to be able to cancell this !</p> <p> </p> <p> </p>
Thank you for raising your conserns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your conserns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
At the outset we would like to apologise for any inconvenience caused regarding the debit order after cancellation.
We have contacted you and provided you with feedback regarding the reason the debit order was raised to your account after the cancellation and you have confirmed that you are satisfied with the feedback.
We would like to thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
At the outset we would like to apologise for any inconvenience caused regarding the debit order after cancellation.
We have contacted you and provided you with feedback regarding the reason the debit order was raised to your account after the cancellation and you have confirmed that you are satisfied with the feedback.
We would like to thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor