aP
ayanda P
1 reviews | Active since Aug 2021
04 Aug 2021, 08:57
horrible claims experience, no payout to date
I submitted a funeral claim on the 16th of July with the relevant documents and to date it still has not been paid out. I Slindile the assessor is not getting back to me and I am growing increasingly impatient with this situation.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
04 Aug 2021, 09:53Dear Ayanda P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply04 Aug 2021, 09:53
Official
Dear Ayanda P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
aP
ayanda P's updateReviewer Update
04 Aug 2021, 10:14I look forward to receiving your response as I would like to have this matter put to bed
aP
ayanda P's update04 Aug 2021, 10:14
Reviewer Update
I look forward to receiving your response as I would like to have this matter put to bed
Clientele Life's replyOfficial
01 Sept 2021, 16:12Dear Ayanda P,
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Clientele Life's reply01 Sept 2021, 16:12
Official
Dear Ayanda P,
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department