MM
Mabogoshi M
1 reviews | Active since May 2024
05 May 2024, 22:19
Horrible claim process and service
After 17 years of having savings policy now that I want to cash out the process is longer after calling and following up they never received the documents. They dropped my calls after holding for long and finally someone answered the call and confirming that documents have been received the next day I get a message requesting a claim form again. What do I need to do get the claim finalized? Horrible service.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
06 May 2024, 09:32Dear Mabogoshi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 May 2024, 09:32
Official
Dear Mabogoshi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
06 May 2024, 13:02Dear Mabogoshi M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply06 May 2024, 13:02
Official
Dear Mabogoshi M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 May 2024, 15:52Dear Mabogoshi M, Thank you for giving us the opportunity to assist with your complaint. We confirm that we made contact with you to explain the reason why the encashment was delayed. We would like to apologize for the inconvenience you have experienced. As per our telephonic discussion with you, we have explained the required outstanding document. The encashment request will be processed once all the encashment documents have been received, then the Saver and Protector Plan will be cancelled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply06 May 2024, 15:52
Official
Dear Mabogoshi M, Thank you for giving us the opportunity to assist with your complaint. We confirm that we made contact with you to explain the reason why the encashment was delayed. We would like to apologize for the inconvenience you have experienced. As per our telephonic discussion with you, we have explained the required outstanding document. The encashment request will be processed once all the encashment documents have been received, then the Saver and Protector Plan will be cancelled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
MM
Mabogoshi M's updateReviewer Update
06 May 2024, 19:45I sent an electronic form with electronic signature and I was told that the signature is not the same as signature on my ID. Which part of the ID has a signature because my ID does not have a signature
MM
Mabogoshi M's update06 May 2024, 19:45
Reviewer Update
I sent an electronic form with electronic signature and I was told that the signature is not the same as signature on my ID. Which part of the ID has a signature because my ID does not have a signature
Clientele Life's replyOfficial
07 May 2024, 08:44Dear Mabogoshi M,
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have received your smart ID copy which has a signature just below your Photo. The encashment form has a different signature compared to the one on your smart ID. Kindly compare the signatures and send us the encashment form that has the same signature in order for us to assist further with your encashment request
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have received your smart ID copy which has a signature just below your Photo. The encashment form has a different signature compared to the one on your smart ID. Kindly compare the signatures and send us the encashment form that has the same signature in order for us to assist further with your encashment request
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply07 May 2024, 08:44
Official
Dear Mabogoshi M,
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have received your smart ID copy which has a signature just below your Photo. The encashment form has a different signature compared to the one on your smart ID. Kindly compare the signatures and send us the encashment form that has the same signature in order for us to assist further with your encashment request
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have received your smart ID copy which has a signature just below your Photo. The encashment form has a different signature compared to the one on your smart ID. Kindly compare the signatures and send us the encashment form that has the same signature in order for us to assist further with your encashment request
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life