NM
Noluyolo M
1 reviews | Active since Nov 2017
16 Oct 2019, 08:45
HORRIBLE CLAIM EXPERIENCE
My dad has been trying to claim from the Hospital benefit and the service we are getting is **********. They take about 9 days to respond to email, no once is keeping him updated about the progress of the claim. I feel like Clientelle targets the elders to sell their products to so that they can rip them off when it's time to claim. It soo unfair that now my dad is frustrated and getting stressed, his health is getting affected because he feels like for years he was ****med. I really wish there was something I could do to help rather than take the empty I'll get back to you promises they're making.
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Replies (3)
Clientele Life's replyOfficial
16 Oct 2019, 09:33Dear Syolo N
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays your father might have experienced in the assessment of your claim.
Please note that we have used the provided reference number and we could not find a policy on our records. Kindly respond to the email that was sent to you with your father's policy number, ID number or contact number in order for us to be able to assist.
Should you require any further assistance in this regard please feel free to contact us again.
Lindiwe MabizelaService Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays your father might have experienced in the assessment of your claim.
Please note that we have used the provided reference number and we could not find a policy on our records. Kindly respond to the email that was sent to you with your father's policy number, ID number or contact number in order for us to be able to assist.
Should you require any further assistance in this regard please feel free to contact us again.
Lindiwe MabizelaService Recovery Specialist
Clientele Life's reply16 Oct 2019, 09:33
Official
Dear Syolo N
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays your father might have experienced in the assessment of your claim.
Please note that we have used the provided reference number and we could not find a policy on our records. Kindly respond to the email that was sent to you with your father's policy number, ID number or contact number in order for us to be able to assist.
Should you require any further assistance in this regard please feel free to contact us again.
Lindiwe MabizelaService Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays your father might have experienced in the assessment of your claim.
Please note that we have used the provided reference number and we could not find a policy on our records. Kindly respond to the email that was sent to you with your father's policy number, ID number or contact number in order for us to be able to assist.
Should you require any further assistance in this regard please feel free to contact us again.
Lindiwe MabizelaService Recovery Specialist
Clientele Life's replyOfficial
16 Oct 2019, 12:01Dear Syolo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply16 Oct 2019, 12:01
Official
Dear Syolo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
23 Oct 2019, 16:13 Dear Syolo N
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Claims Administrator was in contact with Mr OP Mhluzana regarding the outcome of his claim. We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again. Yours sincerely, Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Claims Administrator was in contact with Mr OP Mhluzana regarding the outcome of his claim. We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again. Yours sincerely, Claims Department
Clientele Life's reply23 Oct 2019, 16:13
Official
Dear Syolo N
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Claims Administrator was in contact with Mr OP Mhluzana regarding the outcome of his claim. We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again. Yours sincerely, Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Claims Administrator was in contact with Mr OP Mhluzana regarding the outcome of his claim. We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again. Yours sincerely, Claims Department