JL
Julia L
1 reviews | Active since Aug 2020
21 Nov 2022, 17:56
Horrible Call With A Clientele Agent
To say I am offended it’s an understatement, I just received a sales call from one of your agents in Life Department. *** This lady here assumed the music in my car is because I am boarding in a Taxi. First of all I didn’t ask to be called, and then I get insulted in my private time. She was late for the time I gave her to call, and she tries to be sarcastic. Teach your sales people a good telephone etiquette. I had a policy with you and will never come back!
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Replies (2)
Clientele Life's replyOfficial
22 Nov 2022, 09:30Dear Julia L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply22 Nov 2022, 09:30
Official
Dear Julia L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Dec 2022, 11:17Dear Julia L
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the manner in which you were treated and can confirm this is not the type of service we provide our customer. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Our compliance department was in contact with you and you acknowledge the feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the manner in which you were treated and can confirm this is not the type of service we provide our customer. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Our compliance department was in contact with you and you acknowledge the feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Clientele Life's reply02 Dec 2022, 11:17
Official
Dear Julia L
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the manner in which you were treated and can confirm this is not the type of service we provide our customer. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Our compliance department was in contact with you and you acknowledge the feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the manner in which you were treated and can confirm this is not the type of service we provide our customer. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Our compliance department was in contact with you and you acknowledge the feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct