HIGHLY UPSET CLIENT

<p>Good day</p> <p>the service i recieved from Clientele is really uttter most hoirrible. I called in to find out how far is my claim has its been 8 days and no response from this company. I was in hospital in ICU for 5 days and then was transferred to a normal ward. My plan states that i need to be admitted for more than 48 to 71 hours. All documnet has been submitted andtoday is the 10th day and still i ahve no response from thsi company i called on Tuesday I WAS TOL IT IS WITH AN ASSESSOR AND NO COMMENTS HAS BEEN MADE. i was then told that they dont ahve a tun around time for these ty**** of claims, its my first time claiming and this is how im treated. In all fairness someone could have come back to me and advised what is happening on my claim and if any documnets are required or whatever the reason be so i am well aware of the situation. Its fine when they debit my account on time every month but they cant provide me with any feedback when i request. This is not the service they speak off on the advertising an on teh adverts played on TV . Its suh a hassle to get your claim approved.</p>