HIGHLY UPSET AND DISAPPOINTED

I am at a point where I think I should now go the legal route with Clientele. Firstly when this policy was sold to me it was under false pretenses because the person/agent that I spoke to assured me that I could cash in this policy at any time if I needed money. To my horror in January I was told that this is not the case.

I then called your offices in January and cancelled the policy and also instructed them to cancel the debit order. I then requested that all monies that I paid in be refunded to me to which the response from the agent was that they cannot refund me but the policy will be treated as paid up and that I will only be able to receive the money in 5 years. I said that it was fine and was assured that the debit order would be stopped.

To my unpleasant surprise in February I received an sms stating that an amount of R330.00 will be deducted from my account on the 22nd of February 2021. On the 25th this amount was deducted and this after I was assured that the debit order was cancelled. I called on the same day to enquire on the deduction and once again an agent told me that the reason why the debit order went through was because in January I cancelled it too late and that a months’ notice was needed but was again assured that it would be cancelled.

Imagine my surprise when again yesterday, the 24th of March 2021 I once again received an sms from Clientele which reads as follows: ‘Dear Client, please note that an amount of R330.00 will be deducted from your account within 10 days from the 25th. Regards Clientele.

Today the 25th of March 2021 Clientele went ahead with the debit order and deducted the amount of R330.00. I am from the bank because I wanted to reverse this debit order and was told I cannot do this because it’s a debit check.

I am really not impressed with this unprofessional behavior and I am therefore giving you as Clientele 24 hours to ensure that this debit order is reversed or else I am going the legal route, if it means going to the press then yes I will do that because clearly Clientele thinks they above the law forcing a pensioner to keep a policy that will never benefit me. I also want you to listen to all the recordings since the date that I took out this policy and tell me what about I want to cancel this policy and cancel my debit order don’t you understand.

This arrogant behavior of yours is worrying because I have a funeral policy with Clientele and if this is the treatment I am getting now I can just imagine what problems my children will have when I pass on and they want to claim, you would probably tell them that I never paid my monthly contributions.

As stated you have 24 hours to credit my R330.00 back into to my account, failing to do that will result in me taking further action.