Hidden Clauses
<p> </p> <p><br />I have been twice sent through a claim to clientele and on both occasions been rejected.</p> <p>Upon all the claims , there been a new underlying REASON OF THE REJECTION of which I have not ben informed of.</p> <p><br />I have previously requested the terms and condition of my policy and notttttttt been sent it.</p> <p> </p> <p><br />Why advertise such benefits when you do not provide accordingly .</p>
Thank you for raising your concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Xolisile Hadebe) was in contact with you regarding this claim, and confirmed the reason/s your claim was repudiated (please see repudiation letter posted for your attention).
Your claim was repudiated based on confirmed clinical information by your doctor, who completed the medical report.
The requested Policy Schedule will be posted/emailed to you soonest.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Xolisile Hadebe) was in contact with you regarding this claim, and confirmed the reason/s your claim was repudiated (please see repudiation letter posted for your attention).
Your claim was repudiated based on confirmed clinical information by your doctor, who completed the medical report.
The requested Policy Schedule will be posted/emailed to you soonest.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department