KH
Khatazo H
1 reviews | Active since Jun 2021
01 Jun 2021, 09:37
Help me to cancel the debit order please
Hello I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we are only checking if I qualify for the policy and that I will be soon contacted by clientele to tell me more about the policy and confirm if I'm interested, but to my surprise a week later I received an SMS from clientele informing me that they will be a debit of R207 without my consent.I tried contacting customer care service with no luck. Today I woke up to find R207 taken from my account, I would like to cancel the debit order, can you please help me cancel this policy and refund me as I am a student and I can't afford.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
01 Jun 2021, 10:06Dear Khatazo H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Jun 2021, 10:06
Official
Dear Khatazo H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
KH
Khatazo H's updateReviewer Update
01 Jun 2021, 10:57Help me to cancel this policy as soon as possible, i can't afford for R207 to be taken in to my account every month,
KH
Khatazo H's update01 Jun 2021, 10:57
Reviewer Update
Help me to cancel this policy as soon as possible, i can't afford for R207 to be taken in to my account every month,
Clientele Life's replyOfficial
03 Jun 2021, 15:24Dear Khatazo H,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was confirmed and you were happy with the outcome. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was confirmed and you were happy with the outcome. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
Clientele Life's reply03 Jun 2021, 15:24
Official
Dear Khatazo H,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was confirmed and you were happy with the outcome. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was confirmed and you were happy with the outcome. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
KH
Khatazo H's updateReviewer Update
08 Jun 2021, 13:14Thanks for helping me to cancel the policy, for now I'm still waiting for the next month to confirm if my account will no longer debited.
KH
Khatazo H's update08 Jun 2021, 13:14
Reviewer Update
Thanks for helping me to cancel the policy, for now I'm still waiting for the next month to confirm if my account will no longer debited.