AM
Ayanda M
1 reviews | Active since Aug 2021
31 Aug 2021, 23:07
Help Me Cancel!!
Hi. I was approached by a sales person and he asked to see if I qualify. This guy literally forced ME to join I later received a message to say an amount will be debited on my Account. I would like to cancel whatever it is that he made me join I am still a student and I DON'T NEED A FUNERAL COVER!!
Dear Client, thank you for choosing a Clientele Funeral Plan, Pol No ***. Rest assured knowing your loved ones will be taken care of when you are no longer around. Cover amount for the main member is R30000. Your first premium of R250.00 will be debited by 23 Sep. Regards, *** (142)
I got that message. I don't want it!!
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Sept 2021, 09:24Dear Ayanda M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply01 Sept 2021, 09:24
Official
Dear Ayanda M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
09 Sept 2021, 14:49Dear Ayanda M, We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards ,
Market Conduct Team
Market Conduct Team
Best regards,
Clientele Life's reply09 Sept 2021, 14:49
Official
Dear Ayanda M, We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards ,
Market Conduct Team
Market Conduct Team
Best regards,