tM
tshegofatso M
1 reviews | Active since Mar 2023
03 Apr 2024, 17:54
Health
I had a horrible experience today with clientelle. With all my premiums being paid in time today when I needed help the most battling with my health they couldn't help. The hospital I went to which is on their hospital lists couldn't admit me because apparently they don't take clientelle however they r on the list. I spoke to a helpful lady who said she would escalate the matter but can only get back to me tmr. She even spoke to the hospital admissions staff and still couldn't be assisted. I'm still very yet I have a hospital plan. I was sent back home.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
04 Apr 2024, 09:02Dear Tshegofatso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Apr 2024, 09:02
Official
Dear Tshegofatso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
04 Apr 2024, 12:00Dear Tshegofatso M,
We confirm that we contacted you to provide feedback regarding the concerns raised.
As discussed during our telephone conversation, we have confirmed that you have the Clientele Health Event Life Plan with us which covers you for hospitalization.
We have explained the Clientele Health Event Life Plan provides a Lump Sum per hospital stay to help you cover additional expenses or a shortfall in your income if you are hospitalized, it is not a medical aid. This type of hospital plan you have with us pays out in cash after a successful hospital claim.
You have requested that we escalate your complaint in order to investigate how the policy was explained or sold at sales stage. The Compliance Department will be in contact with you to provide you with feedback.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply04 Apr 2024, 12:00
Official
Dear Tshegofatso M,
We confirm that we contacted you to provide feedback regarding the concerns raised.
As discussed during our telephone conversation, we have confirmed that you have the Clientele Health Event Life Plan with us which covers you for hospitalization.
We have explained the Clientele Health Event Life Plan provides a Lump Sum per hospital stay to help you cover additional expenses or a shortfall in your income if you are hospitalized, it is not a medical aid. This type of hospital plan you have with us pays out in cash after a successful hospital claim.
You have requested that we escalate your complaint in order to investigate how the policy was explained or sold at sales stage. The Compliance Department will be in contact with you to provide you with feedback.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
tM
tshegofatso M's updateReviewer Update
04 Apr 2024, 12:39No. Bull****. All your consultants stories differ.
tM
tshegofatso M's update04 Apr 2024, 12:39
Reviewer Update
No. Bull****. All your consultants stories differ.
tM
tshegofatso M's updateReviewer Update
04 Apr 2024, 12:40I want a solution or all my premiums money back
tM
tshegofatso M's update04 Apr 2024, 12:40
Reviewer Update
I want a solution or all my premiums money back
Clientele Life's replyOfficial
04 Apr 2024, 13:05Dear Tshegofatso M,
We confirm that we contacted you to provide feedback regarding the concerns raised.
You have requested that we escalate your complaint in order to investigate how the policy was explained or sold at sales stage. The Compliance Department will be in contact with you to provide you with feedback.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply04 Apr 2024, 13:05
Official
Dear Tshegofatso M,
We confirm that we contacted you to provide feedback regarding the concerns raised.
You have requested that we escalate your complaint in order to investigate how the policy was explained or sold at sales stage. The Compliance Department will be in contact with you to provide you with feedback.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
08 Apr 2024, 09:05Dear Tshegofatso M,
Thank you for bringing this matter to our attention.
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback and Beauty Phillips has been in contact with you.
Unfortunately you were not satisfied with the findings and the conversation was not concluded.
The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply08 Apr 2024, 09:05
Official
Dear Tshegofatso M,
Thank you for bringing this matter to our attention.
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback and Beauty Phillips has been in contact with you.
Unfortunately you were not satisfied with the findings and the conversation was not concluded.
The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct