Headline: Unauthorized debit on minor's account caused her to miss her matric jacket deposit!

Item: Clientele Life
Rating: 1
Author: Luzell W

Headline: Unauthorized debit on minor's account caused her to miss her matric jacket deposit! Review Text: I am highly disgusted with Clientèle Life. You have *******ly deducted money from my 17-year-old minor daughter Laiqa Waggie's Capitec account for policies *** and *** without my consent. This issue has been dragging on since October 2nd, and you still keep the policies active. This ****** cash was meant for her urgent matric jacket deposit which was due this past Monday. Because you took her money, she completely missed her deadline and is missing out on her jacket. I have no airtime to call your contact centre and your WhatsApp bot closes the chat. I demand an immediate manager call back to my number ***, immediate cancellation of both policies, and an instant full refund paid back to her account. If this is not resolved immediately, I am taking this straight to the National Financial Ombud (NFO) and reporting the POPIA breach regarding a minor's data to the Information Regulator. My name is Luzell Waggie. Respond urgently!

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Replies (2)

Clientele Life's replyOfficial

10 Oct 2026, 21:47

Dear Luzell W,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,
Clientèle Life

Clientele Life's reply10 Oct 2026, 21:47

Official

Luzell W's updateReviewer Update

10 Oct 2026, 22:47

Dear Clientèle Life Management, I note your generic acknowledgement of my complaint. Please be under no illusion: I am treating this matter with the utmost seriousness, and I will not back down until this is fully resolved. This is not a standard customer query. This involves an unauthorized financial deduction from my account and a severe POPIA breach regarding the personal data of my minor daughter, Laiqa. Protecting my child and my financial security is my absolute priority. I require the following actions from your office within the next 24 to 48 hours: 1. Written Confirmation: Provide me with a formal investigation reference number and the direct contact details of the senior manager handling this case. 2. Paper Trail Only: All future communication regarding this matter must be in writing via email. I require a documented paper trail and will not accept unrecorded telephone calls. 3. Immediate Refund & Cancellation: Confirm in writing that any unauthorized policy in my or my daughter's name has been permanently cancelled, and provide immediate proof of the reversal of all ****** funds. If this is not resolved transparently and swiftly, I am fully prepared to escalate this matter immediately to the National Financial Ombud Scheme (NFO) for the financial misconduct, and file a formal case with the Information Regulator regarding the ******* handling of a minor's data. I expect your urgent, non-generic response. Sincerely, Luzell Waggie

Luzell W's update10 Oct 2026, 22:47

Reviewer Update