1 reviews | Active since Nov 2011
Harassment from 2 Call Centre Cliente Life Agents
Hi, I have been reeving 10 calls per day from last week. There was a lady who insisted I sent clientele life a message to call me back (which I never did). I made it clear to her I do not want any insurance cover or anything from clientele life. She went on to ask me why is my number on their system than. I told her I never sent them anything and I repeatedly told her I do not want any cover. She went on to threaten me saying she will call vodacom to prove that I sent clientele life a message to be called back.
This morning, another agent calls me saying he is taking over from this lady. I told the guy repeatedly again that I do not want any cover from clientele life. This guy was so rude he went on to say I just spent 30 minutes on the phone explaining that I don' t want a cover when I kept saying to him from the on set that I don't want it but he couldn't listen. I only spoke to him from 6 minutes telling him I never sent anything and do not want a cover. He said I am wasting their time and hung up. Odd when he is the one wasting my time and calling me when I do not want to be called or offered cover by clientele life.
Why is clientele life consultants calling me and harassing me for an insurance cover that I keep telling them I do not want? Even going as far as threatening to call vodacom to prove some crazy idea that I want cover? Should I take cover by force?
I want these two individuals to be escalated to the highest management in the company and proof that they have been disciplined. This rude behaviour is not to be tolerated.
The guy phoned me from this number this morning: ********** .
Can I please get an urgent resolve on this issue.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns.
At the outset we would like to apologise for any inconvenience caused. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We refer to the telephonic discussion with our Investigator (Nonhlanhla Moyana) and confirm that this matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the ‘Do Not Contact’ list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national ‘Do Not Contact’ list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.
Dalene van Rayne
Supervisor
Compliance
Thank you for raising your concerns.
At the outset we would like to apologise for any inconvenience caused. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We refer to the telephonic discussion with our Investigator (Nonhlanhla Moyana) and confirm that this matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the ‘Do Not Contact’ list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national ‘Do Not Contact’ list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.
Dalene van Rayne
Supervisor
Compliance