HARASSED BY AGENT OF CLIENTELE
I have just received a phone call on my cell from one of the agents offering me some savings thing. I kindly said no thank you and he went on talking I again said no thank you to which he responded that I must not be rude to him. Since all your calls are recorded, please can you extract that call and verify for me who was rude. Afterward I would like to review any business I have with you as I won't stand to be harassed in this manner
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Clientele Life's replyOfficial
22 May 2024, 11:20Dear Sbongile M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply22 May 2024, 11:20
Official
Dear Sbongile M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
22 May 2024, 13:07Dear Sbongile M,
Thank you for bringing this matter to our attention. We would like to apologise for the service you received and manner in which you were treated. We confirm that this is not the type of service we aim to provide to our customers. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Our Market Conduct department has been in contact with you to provide the relevant feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Thank you for bringing this matter to our attention. We would like to apologise for the service you received and manner in which you were treated. We confirm that this is not the type of service we aim to provide to our customers. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Our Market Conduct department has been in contact with you to provide the relevant feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Clientele Life's reply22 May 2024, 13:07
Official
Dear Sbongile M,
Thank you for bringing this matter to our attention. We would like to apologise for the service you received and manner in which you were treated. We confirm that this is not the type of service we aim to provide to our customers. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Our Market Conduct department has been in contact with you to provide the relevant feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Thank you for bringing this matter to our attention. We would like to apologise for the service you received and manner in which you were treated. We confirm that this is not the type of service we aim to provide to our customers. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Our Market Conduct department has been in contact with you to provide the relevant feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct