BP
Bantu P
1 reviews | Active since Mar 2018
03 Mar 2022, 08:56
Had enough
Clientele again debited me twice, please rectify this and refund me my money.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
03 Mar 2022, 10:01Dear Bantu heath P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Mar 2022, 10:01
Official
Dear Bantu heath P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Mar 2022, 15:33Dear Bantu heath P, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again tomorrow to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply03 Mar 2022, 15:33
Official
Dear Bantu heath P, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again tomorrow to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's replyOfficial
04 Mar 2022, 10:40Dear Bantu heath P, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please provide an alternative number or a convenient time to contact you to assist further. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply04 Mar 2022, 10:40
Official
Dear Bantu heath P, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please provide an alternative number or a convenient time to contact you to assist further. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's replyOfficial
04 Mar 2022, 12:37Dear Bantu heath P, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, the double deduction was due to a resubmission of the premium that was unpaid on the 1st of February 2022. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply04 Mar 2022, 12:37
Official
Dear Bantu heath P, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, the double deduction was due to a resubmission of the premium that was unpaid on the 1st of February 2022. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life