1 reviews | Active since Jan 2022
H
Very disappointed by Johanna Cele refCER658340 I submitted my cancellation request on 18 Nov 2021 as this is a ********** policy. I submitted my affidavit on Nov 22 and spoke to her briefly after that day. Today as I called Clientele Johannah had the nerve to shout at me explicitly stating that I should not expect any refund and had a whole nerve to lie that the information I submitted in my affidavit she had actually received from the consultant who’d used my details to sign me up for this policy. After I reminded her about our interactions and her own confirmation before today that the info used to sign me up was false she then tried to back peddle on her lies. It’s clear no investigation was conducted. And Clientele is a **** in breach of FSCA regulations. Clientele staff are disgusting as a collective sending customers from pillar to post. I have all my correspondence in sms and email from Clientele. Your company culture is very disgusting and reflects in the ****s and rude employees.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. We would like to apologise for any inconvenience caused in this regard. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled. The refund process was explained and should any further debit orders go off we will gladly refund them. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. We would like to apologise for any inconvenience caused in this regard. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled. The refund process was explained and should any further debit orders go off we will gladly refund them. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct Team