ES
Emelia S
1 reviews | Active since Nov 2013
08 Sept 2025, 23:21
Grocery voucher ****. It’s actually Clientele policy they providing
I was at Boulders mall today and this guy comes to me saying they are giving away grocery vouchers as I was approaching Pick ‘n Pay. He takes my details and bank account number and he sends me a message to approve. And then I realise I just authorised a debit order for clientele. He tried to deny it and I told him to cancel it. I’m going to go back tomorrow to the mall to see if I can find him and I’m going to deal with him and even involve the police.
Helpful (0)
Replies (7)0
Replies (7)
Clientele Life's replyOfficial
09 Sept 2025, 08:39Dear Emelia S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply09 Sept 2025, 08:39
Official
Dear Emelia S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
09 Sept 2025, 13:53Dear Emelia S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply09 Sept 2025, 13:53
Official
Dear Emelia S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
ES
Emelia S's updateReviewer Update
09 Sept 2025, 21:06 Rhandzu Manganyi said she cancelled the policy and she was going to send me an sms confirmation but, I still have'nt received it. instead after the call, I received a text saying "congratulations! you now have access to Clientel Royalty. Your free spin is waiting". This kind of message can only be received by your member, which I am not. I'm convinced that I'm now subscribed to more products. I just need someone to send me a confirmation that this policy that I did not apply for is cancelled and to stop receiving messages from Clientel.
ES
Emelia S's update09 Sept 2025, 21:06
Reviewer Update
Rhandzu Manganyi said she cancelled the policy and she was going to send me an sms confirmation but, I still have'nt received it. instead after the call, I received a text saying "congratulations! you now have access to Clientel Royalty. Your free spin is waiting". This kind of message can only be received by your member, which I am not. I'm convinced that I'm now subscribed to more products. I just need someone to send me a confirmation that this policy that I did not apply for is cancelled and to stop receiving messages from Clientel.
Clientele Life's replyOfficial
10 Sept 2025, 08:37Dear Emelia S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply10 Sept 2025, 08:37
Official
Dear Emelia S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
10 Sept 2025, 14:06Dear Emelia S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that Rhandzu Manganyi from our Market Conduct department has contacted you and explained the cancelation process.
The policy was cancelled yesterday and a cancelation confirmation was sent to your phone.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that Rhandzu Manganyi from our Market Conduct department has contacted you and explained the cancelation process.
The policy was cancelled yesterday and a cancelation confirmation was sent to your phone.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply10 Sept 2025, 14:06
Official
Dear Emelia S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that Rhandzu Manganyi from our Market Conduct department has contacted you and explained the cancelation process.
The policy was cancelled yesterday and a cancelation confirmation was sent to your phone.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that Rhandzu Manganyi from our Market Conduct department has contacted you and explained the cancelation process.
The policy was cancelled yesterday and a cancelation confirmation was sent to your phone.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
ES
Emelia S's updateReviewer Update
10 Sept 2025, 21:05Good day, She sent the cancellation sms today . Thank you
ES
Emelia S's update10 Sept 2025, 21:05
Reviewer Update
Good day, She sent the cancellation sms today . Thank you
Clientele Life's replyOfficial
11 Sept 2025, 09:52Dear Emelia S,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Yours sincerely,
Market Conduct
Clientele Life's reply11 Sept 2025, 09:52
Official
Dear Emelia S,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Yours sincerely,
Market Conduct