Great Service

<p>My mother passed away recently and in her documents was a Funeral Plan with Clientele. I emailed them and asked how to do a claim. The reply said that this policy had lapsed due to non payment of the premiums. I copied Customer Service with a letter from 2007 requesting that this policy be made paid up.</p> <p>To my surprise I received a very kind email offering condolonces and telling me that my problem had been escalated to Management. Within 2 days I had received a phone call and an email from Tammy Hattingh the Claims Manager who said that they had sorted the problem out and one of her staff would contact me for copies of the legal documents such as death certificate etc. Within an hour I had the call and once I had sent the documentation recived a number of SMS's and emails advising me of the progress of my claim. The money was deposited in my account within 4 hours. Now thats what I call service. Well Done</p>