Great Client service

I had a problem getting my refund from Clientele and everyday I heard a different story until the day I talked to Natasha Sadler, she explained why the Consultants couldn't see my debit order and that it's just hanging, she is going to send my account to the account department for them to load the premium on my profile so that I can be able to get my refund, I had lost all hope when I talked to her cause I've been calling since the 10 November and I was taken from pillar to post but I only talked to Natasha on Friday the 21 November around 14H00 and she assured me not to stress and gave me her direct number cause everytime I called I had to explain my story to different agents, it was like starting the process from start but when I got her direct number as she is the supervisor all hope was restored and indeed she came to my rescue on Monday I received my refund and on Tuesday she called to Confirm if I did receive it, if that's not a true Client Service and Client Care then I don't know what is it. Thank you Natasha very much