1 reviews | Active since Apr 2021
Gr12 learner ******* by clientèle sales person.
I'm a gr12 learner and on 21st April 2021 I was ******* by a Clientele male sales representative named Lebohang, based at Vaal Mall, Vanderbijlpark. This man came up to me in the mall asked me if I was a student and if I had bank account, after I answered yes to these questions he went on to tell me that clientèle had a program that helped students and that after giving him my details I'd get emails with all the information I needed in regards to this program only to later release that he gave me a Clientele life funeral policy of R214.00 pm. After realizing this I went back with my mother on that same day to tell him to cancel it, he swore he did but I got a debit order on the 23rd of April 2021. Please, please help me, I'm only an 18 year old in grade 12, I use that account for my savings, the policy no. is ***
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns. We confirm that we have assessed the complaint and by now our investigator (Thandeka Khiba) has been in contact with you to provide you with the necessary feedback. It was found that you did provided your banking details, the policy has been cancelled as per your request and the way forward was explained and you confirmed you were satisfied with the feedback. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm that we have assessed the complaint and by now our investigator (Thandeka Khiba) has been in contact with you to provide you with the necessary feedback. It was found that you did provided your banking details, the policy has been cancelled as per your request and the way forward was explained and you confirmed you were satisfied with the feedback. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Market Conduct