KM
Karabo M

1 reviews | Active since Dec 2021

15 Dec 2021, 11:41

Good morning

Good morning. I am Karabo Mashilwane a student at the moment. I am super angry and disappointed of your company and consultants. I have never opened a funeral policy with your company nore agreed to any consultant to open one for me. How did you even get my banking details and authority to do a debicheck on my account this is *****. r267 has been debited twice in my account from November and December. Please i want my money back you robbing even student who can’t provide for themselves. Please return my money. If you unable to help me i’m taking this to the office of Ombads man. I called your company today and the consultant Thato Molema assist to close that unknow policy and apologised for that. I can’t wait for 10 days to get your respond i want my money. The reference he gave me is CER661778. I don’t take that apology i want my money please.

0
Replies (2)
Clientele Life
Clientele Life's reply15 Dec 2021, 18:43
Official
 Dear Karabo M, 
We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely,
 
Lebohang Makhakhe
Service Support Specialist
Clientele Life   
Clientele Life
Clientele Life's reply03 Jan 2022, 16:04
Official
Dear Karabo M,  Thank you for bringing this matter to our attention.  We acknowledge your concerns and we confirm that we have investigated the concerns raised and Monica Ngubane has provided you with feedback.  Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.  We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.  Regards, 

Market Conduct