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V C

1 reviews | Active since Sept 2016

04 Feb 2023, 08:09

Good luck trying to cancel a policy

I have tried, how I have tried ha. Don't bother with a phone call. The system is set up to discourage that. When an operator does eventually decide to communicate, the end result is they do nothing in regard to the conversation. It might just as well never happened. I have tried to cancel my policy and get my funds which are owing and mine. No chance. They just take money out of my account again come the new month. Absolutely no way to have this company engage with me. DO NOT HAVE ANYTHING TO DO WITH THEM.

0
Replies (2)
Clientele Life
Clientele Life's reply06 Feb 2023, 09:58
Official
Dear  V C 
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
       Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
 Yours sincerely, Shanitha Hanuman
 Service Support Supervisor 
 Clientele Life  
Clientele Life
Clientele Life's reply06 Feb 2023, 14:26
Official
Dear V C
 
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Saver Endowment Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Judith Mboweni 
Service Support Specialist 
Clientele Life