HM
Hazel M
1 reviews | Active since May 2023
14 Aug 2023, 07:52
Good day
Good day. My review is for Clientele Blue Rewards. I won a voucher of R 1000 in a survey competition on 28th June 2023. After numerous calls, i finally received the voucher on the Clientele app. Up till today i am unable to open the voucher. Still several calls and emails and still not opening. Was this an actual competition with a prize or was this a ****.
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Replies (2)
Clientele Life's replyOfficial
14 Aug 2023, 10:36Dear Hazel M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply14 Aug 2023, 10:36
Official
Dear Hazel M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
15 Aug 2023, 15:05Dear Hazel M Thank you for raising your concerns and allowing us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply15 Aug 2023, 15:05
Official
Dear Hazel M Thank you for raising your concerns and allowing us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life