AN
Akhona N
1 reviews | Active since Jan 2021
08 Jan 2021, 22:04
Gold rewards ****
I have a policy with clientele and recieved the gold rewards as part of the package and I have been paying for more than 8months and only recieved the sim card months later ,they had promised to load all the rewards for the day of inception till date and this include airtime as part of the benefit. Now that I have recieved my SIM card they refuse to do so. Im disappointed and thinking they are **** and i will contact the ombudsman and take legal action or ALLL mymoney back
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
09 Jan 2021, 14:07Dear Akhona N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply09 Jan 2021, 14:07
Official
Dear Akhona N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
09 Jan 2021, 14:07Dear Akhona N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply09 Jan 2021, 14:07
Official
Dear Akhona N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
13 Jan 2021, 13:01Dear Akhona N,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Gold Rewards Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that your query is being reviewed and your benefits will be loaded once we have receive the necessary feedback from the relevant department. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Gold Rewards Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that your query is being reviewed and your benefits will be loaded once we have receive the necessary feedback from the relevant department. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life
Clientele Life's reply13 Jan 2021, 13:01
Official
Dear Akhona N,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Gold Rewards Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that your query is being reviewed and your benefits will be loaded once we have receive the necessary feedback from the relevant department. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Gold Rewards Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that your query is being reviewed and your benefits will be loaded once we have receive the necessary feedback from the relevant department. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life