Gogo ****med of money! SAD

My Gogo noticed there was debit order for R316 taken from her Bank account when she enquired at her Bank she was advised it’s a policy from Clientele Life to our surprised she never signed up or agreed to a policy with them infact all her Insurances are with another company and not with them. When asked the Bank to reverse and stop the debit order they said it cant be done and we need to ask Clientele to refund her money. Since Monday and again yesterday we have been in contact with Clientele who refuses to refund a old lady monies and they cant provide us with proof thereof that she signed for it. What is even more bizarre about this incident, according to Clientele this was signed for in August 2020 at some Mall and September 2020 money was deducted hence they cannot refund money something about 45 days. This is ********** and ********l because the policy documents according to them has her late daughter that past almost 3 years ago on that policy that they claimed she signed up for in August, how can anyone put her already dead daughter knowingly on a policy again. Clientele are ******** old people who already does not have money and taking their last bread. Very very sad!!!