PM
Percy M
1 reviews | Active since Sept 2016
03 Mar 2025, 22:51
Ghost policy
My son just turned 18 and boom he has clientele policy. How, we do not know but debit check was done. Please refund my son's transport money
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
04 Mar 2025, 08:08Dear Percy M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number. In order to escalate the query to the relevant department, please respond to the email we have sent to your email and provide the policy number (Ref number showing next to the deduction), your son’s ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number. In order to escalate the query to the relevant department, please respond to the email we have sent to your email and provide the policy number (Ref number showing next to the deduction), your son’s ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Mar 2025, 08:08
Official
Dear Percy M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number. In order to escalate the query to the relevant department, please respond to the email we have sent to your email and provide the policy number (Ref number showing next to the deduction), your son’s ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number. In order to escalate the query to the relevant department, please respond to the email we have sent to your email and provide the policy number (Ref number showing next to the deduction), your son’s ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 Mar 2025, 10:06Dear Percy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Mar 2025, 10:06
Official
Dear Percy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
20 Mar 2025, 12:00Dear Percy M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Clientele Life's reply20 Mar 2025, 12:00
Official
Dear Percy M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct