Funeral Policy - Unhappy Client

I am disgusted by the service of Clientele !!!! I have an unresolved query since NOVEMBER to date regarding a funeral policy. On the day the funeral policy was activated the incorrect details were processed. December I was told that the policy would be amended. In January I called back to query the policy - The documents were not changed. No one EVER calls me back , the debit order gets deducted monthly from my bank account and yet NO RESOLUTION. When calling in im always placed on hold when requesting to speak to a manager for more than 30minutes at a time! When calling into the call centre I spoke to (PRECIOUS) who advised that there is no history regarding my query on system which I find even more strange due to incompetence. No feedback is ever given. I then called again and spoke to (ZWIDI) , he advised that there is a query logged but they were unable to find my bank statement. HOW MANY MORE TIMES DO I NEED TO SEND DOCS ????? I even got an email back to say that the statement was received. On the 20th January I further spoke to (TEBOGO) and apparently my I.D number was the problem which was never advised , she said my policy should be updated within 68hours. This is serious information that agents are dealing with, if they are unable to do the job required they should not be employed through Clientele. I need this resolved ASAP !!!!