1 reviews | Active since Mar 2019
Funeral Policy ****
Your service is absolutely disgusting. Your advertising is misleading and clearly very false. I have been paying you since 2016. You know my number and e-mail address when you want to sell me your products but when I put in a claim on the funeral policy I have with you, there is barely any communication. You do not seem to understand the aggravation you put families through who are already in a lot of pain and are grieving for a loved one.
I sent through all required documentation on Monday MORNING. It is now Thursday AFTERNOON. No phone call, no email no nothing.
Should I bring the deceased's body to your offices so that you can see that he really is dead?
Please do tell what else must be done here to get this claim paid out?
Its not YOUR Money, it is mine that has paid this policy. Calculate all the years x the amounts I have paid and you will see that what i paid in premiums is above that which will be paid out.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding all raised concerns and the claim proceedings.
We trust that this is all you require at this time, however, should you require any further assistance in this regard please feel free to contact us again.
Kind Regards, Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding all raised concerns and the claim proceedings.
We trust that this is all you require at this time, however, should you require any further assistance in this regard please feel free to contact us again.
Kind Regards, Claims Department