RJ
Rene J
1 reviews | Active since Dec 2015
01 May 2023, 20:13
Funeral Policy Payouts - Waiting almost 2 weeks
My dad passed away on 22.04.2023. He had a funeral cover with Clientele. After numerous phone calls to Clinetele Life, numerous mails with documents they have requested, it is more than a week later and we still have not received a payment from them. In the mean time we can not collect my dad's ashes until we receive that money. Everyone you speak to at Clinetele gives you a different story. Very poor service.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
02 May 2023, 10:21Dear Rene,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 May 2023, 10:21
Official
Dear Rene,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 May 2023, 13:12Dear Rene
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion on the 2nd May 2023, the necessary feedback has been provided and I also confirmed that the matter was escalated to our claims department. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion on the 2nd May 2023, the necessary feedback has been provided and I also confirmed that the matter was escalated to our claims department. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply03 May 2023, 13:12
Official
Dear Rene
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion on the 2nd May 2023, the necessary feedback has been provided and I also confirmed that the matter was escalated to our claims department. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion on the 2nd May 2023, the necessary feedback has been provided and I also confirmed that the matter was escalated to our claims department. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life