1 reviews | Active since Oct 2017
FUNERAL POLICY NOT BEING PAID TO BURY MY SISTER
On the 16 October 2017 I made a call to report the death of my late sister to clientele lif since I have a life policy with them. They promised to email me forms n I should give them the required documents wich they stated on the text message they sent me. The following day I sent them all the documents they required where they confirmed by text that they received the documents. About the forms I struggled to get them until 3 days ago. Since I've done everything after 48hrs I was expecting money to appear on my bank account so we as the family can proceed with the funeral arrangements as they promised. I told them that my late sister will be buried on this weekend. We I phoned them, they told me that my banking details were incorrect on which it was impossible as I gave them the later from my bank confirming my banking details. I asked them why I wasn't contacted if if it was the case and my banking details are already the system where the premiums get deducted. I was told by clientele that someone is gonna give me a call later but nobody did up to now. Tomorrow it's my late sister's funeral and nothing from clientele. I had go to the bank to use my savings so I can assist on burying her.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Fulufhelo Ravele) was in contact with you regarding this claim, and confirmed the outstanding documents needed in order for us to finalise your claim.
Thank you,
Yolande Van Den Heever
Claims Experience Assessor
Claims
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Fulufhelo Ravele) was in contact with you regarding this claim, and confirmed the outstanding documents needed in order for us to finalise your claim.
Thank you,
Yolande Van Den Heever
Claims Experience Assessor
Claims
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We are happy to confirm that the Funeral Comforter Benefit portion for the late ON Tshandu with claim *** is approved and payment will be made today 23/10/2017.
The remaining balance on the claim will be assessed further on receipt of the outstanding documents as was confirmed with you telephonically today with our claims assessor Fulufhelo.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We are happy to confirm that the Funeral Comforter Benefit portion for the late ON Tshandu with claim *** is approved and payment will be made today 23/10/2017.
The remaining balance on the claim will be assessed further on receipt of the outstanding documents as was confirmed with you telephonically today with our claims assessor Fulufhelo.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department