Funeral policy denied claim

My *** I have just called my policy holder that I needed to claim, they told me the system rejected my claim due to the fact that my policy was still new. My policy lapsed after i lost my employment and was unable to afford it. Recently I reactivated it as my circumstance has changed. It so happens that my dad passed in the same moth of the commencement of the policy. When I called to claim I was told my policy I still new and I am on a 6 months waiting period, This all do they can prevent people from doing *****. This was so disgusting the service I received. I am now unable to claim and I have to fork out the money for the burial cash. Believe me there is a reason why people have a policy especially where there is an unexpected death in the family. After 5 minutes they sent me an updated policy that said that my dad was no longer covered. All I wanted was to respectfully bury my ****her and not have to deal with an Insurance company which is happy to receive my money every single month but when I need they assistance they cant help. I am no longer willing to allow my policy to proceed with this company. I am very dissappointed with their service. I have questions regarding what happens after the 6 months waiting period will I still be eligible to claim, but no one has answered my questions up until this point