DH
Darryll H
1 reviews | Active since May 2016
03 May 2023, 10:35
Funeral policy declared invalid
I took out a funeral policy for a friend in 2018. I specifically mentioned on the phone call that I was not related in the form of family to the individual. After enquiring on the policy after 5 year clientele informed me that the policy is not valid because I am not family to this individual. They have inform me after my query that they will not pay back my premiums. The cost the go to a lawyer is the same as the value of the premiums which means I have to pay to get my money back. I have made a call to take legal action with the hope that our courts see that this is theft.
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Replies (2)
Clientele Life's replyOfficial
03 May 2023, 16:00Dear Darryll H
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply03 May 2023, 16:00
Official
Dear Darryll H
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
15 May 2023, 10:20Dear Darryll H
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Best regards,
Clientele Life's reply15 May 2023, 10:20
Official
Dear Darryll H
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Best regards,