LT
Lungile T
1 reviews | Active since Jan 2020
09 May 2020, 00:01
Funeral policy claim
I am supposed to make my mother’s funeral arrangements, I unfortunately in between a rock and hard place as I’m being delayed by them. I am waiting for their consultants to contact me. I have logged a claim on the App on the 6th May, also their WhatsApp number on the 08th May and even sent an email on their website but non of their consultants have contacted me. I need urgent assistance.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
15 May 2020, 13:02 Dear Lungile T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply15 May 2020, 13:02
Official
Dear Lungile T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
LT
Lungile T's updateReviewer Update
16 May 2020, 19:25The matter was settled, thank you for your urgent response:
LT
Lungile T's update16 May 2020, 19:25
Reviewer Update
The matter was settled, thank you for your urgent response:
Clientele Life's replyOfficial
17 May 2020, 13:25Dear Lungile T
Thank you for the response. We are glad to hear that the matter was resolved.
Lastly, we would like to take this opportunity to pass our deepest condolences to you and your family during this difficult time.
We trust you find the above in order, however, should you wish to contact us please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Thank you for the response. We are glad to hear that the matter was resolved.
Lastly, we would like to take this opportunity to pass our deepest condolences to you and your family during this difficult time.
We trust you find the above in order, however, should you wish to contact us please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply17 May 2020, 13:25
Official
Dear Lungile T
Thank you for the response. We are glad to hear that the matter was resolved.
Lastly, we would like to take this opportunity to pass our deepest condolences to you and your family during this difficult time.
We trust you find the above in order, however, should you wish to contact us please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Thank you for the response. We are glad to hear that the matter was resolved.
Lastly, we would like to take this opportunity to pass our deepest condolences to you and your family during this difficult time.
We trust you find the above in order, however, should you wish to contact us please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor