Funeral Policy *******

Item: Clientele Life
Rating: 1
Author: Aasiah M

I have 3 policies with clientele, one of which is a funeral policy for my mother in law. This policy has been in force and paid since 13 February 2015. I submitted a claim for this policy in November 2024 and it has been repudiated due to the non payment of a premium for October 2024. The premium date was 25 October 2024. I contacted clientele on the 2nd of November to give them my new banking details. On the 9th November 2024 i tried to do this payment at PEP and at Pick n Pay using the pay @ number provided and it was invalid. This morning they repudiated my claim for one missed premium. My 9 years and 7months premiums means nothing. So i have in effect paid for nothing for the last 9 years and should have rather taken the money and put it into a savings account.

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Replies (1)

Clientele Life's replyOfficial

11 Nov 2024, 12:39

Dear Aasiah,

First and foremost, we want to express our sincere sympathies to you and your family during this trying time.

According to our records, your query was escalated to the office of the Independent Arbitrator for review.

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.

Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply11 Nov 2024, 12:39

Official

Dear Aasiah,

First and foremost, we want to express our sincere sympathies to you and your family during this trying time.

According to our records, your query was escalated to the office of the Independent Arbitrator for review.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life