Funeral policy

I took up a policy 2015 each and every year the amount increases and yet when I check my policy schedule the information is still the same and no cover amount is specified. I'm trying to add my daughter I am being told I can't. I'm trying to add my husband I am being told I must add him as an extended family member because they need marriage certificate. I called and explained we married traditionally and the agent said I can add my husband. Today I am being told different stories. My account is being deducted every month no questions asked. Amount increases all the time I am being told about self service app which has no option to add or remove people from the policy. My policy documents are still old documents on the app itself. I need proper service and not to be told different stories each time you speak to an agent. I will not add my husband as an extended family member.