1 reviews | Active since May 2016
Funeral Dignity Plan
Good day I am utterly disgusted as to how Clientele policy is structured. My father passed away and we submitted the claim only to be told that we only got 50% of the policy as we were 1 month away for the 13 premiums. As you can understand this is beyond our control. We have had to make loans as my family is in Cape Town and we reside in Durban. People need to be made aware as to how Clientele is structured as i feel that this is just a total *******. I sure am not going to let other people bear the brunt as to what Clientele life is doing.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to convey our deepest condolences to you and your family for the loss of your loved one.
We confirm that our Claim Team Leader (Kalai Sewpaul) was in contact with you regarding this claim, and confirmed that the sales call was assessed and found that the policy was explained correctly and the waiting periods for death due to natural causes were also explained clearly.
We trust you find this in order and that this matter has been resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
William Botha
Claims Assistant Manager
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to convey our deepest condolences to you and your family for the loss of your loved one.
We confirm that our Claim Team Leader (Kalai Sewpaul) was in contact with you regarding this claim, and confirmed that the sales call was assessed and found that the policy was explained correctly and the waiting periods for death due to natural causes were also explained clearly.
We trust you find this in order and that this matter has been resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
William Botha
Claims Assistant Manager
Best regards,