Funeral Covers are an absolute *******!
Funeral Covers are an absolute *******!
My aunt passed away last year January on the 3rd 2017, Last Sunday on the 4th of March 2017 i was going through her documents and found documents from Funeral24/ Clientele limited. I made a call to their claims department and was advised that my aunt took the cover in May 2016, that was 6 months before her passing and the cover had lapsed because premiums were not received. I then advised that it's because she had passed already and they said sorry but before they can pay out anything they must have received at least 7 monthly premiums .
Now my concern is that she has 3 children and they were all included the policy, what happens to them? why are they automatically kicked out? Since you cant pay out then at least pay the beneficiary the premiums paid back instead of ripping people off with nonsensical fine print ?
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Dear Thenjiwe-mkhondo
We confirm receipt of the concerns raised.
We confirm that we have been in contact with the beneficiary on the policy , we have provided feedback and also confirmed the solution moving forward.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support
Dear Thenjiwe-mkhondo
We confirm receipt of the concerns raised.
We confirm that we have been in contact with the beneficiary on the policy , we have provided feedback and also confirmed the solution moving forward.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support