FM
Faith M

1 reviews | Active since Aug 2019

31 Aug 2019, 07:33

Funeral cover for clientele

Clientele please tell ur promoters to stop promoting lies,they told me they are promoting rewards,benefits they assured me am not joing anything,if I don't sms,I did not sms,all of a sudden I receive a message saying they will deduct money from my account,I call them and cancel before month end,still they deducted.it,I call them again they cancel the policy again,and the consultant tell me I can go to the bank and reverse the money or I must wait 45days,for a refund,I go to the bank to reverse,only to find out I can't reverse it they used a system where I can't reverse,so why must I wait 45days to get my money back,when u guys took it in an instant..please sort this out I need my money back..

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Replies (2)
Clientele Life
Clientele Life's reply02 Sept 2019, 08:29
Official
Dear Faith M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 

Clientele Life
Clientele Life's reply19 Sept 2019, 15:37
Official
Dear Faith M

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. An attempt was made to contact you on  03 and 04 September on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that an urgent refund was requested and processed on 05 September 2019. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely Vusumuzi DlaminiClientele Life Insurance