NL
Nobantu L
1 reviews | Active since Jul 2011
22 Nov 2023, 12:22
Funeral claim not yet paid.
The poor service from clientele funeral claim, I have made a claim on 26 October still the money is not yet paid to the estate account till today, I was told by Mpilisi Ntonyela that the money is paid to my late father estate account, I'm in the bank the money is not yet paid. I'm so not happy with your company,
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
22 Nov 2023, 13:47Dear Nobantu,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply22 Nov 2023, 13:47
Official
Dear Nobantu,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
23 Nov 2023, 08:48Dear Nobantu L,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the payment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Complaints Assessor was in contact with you regarding this claim and the matter has been resolved.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the payment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Complaints Assessor was in contact with you regarding this claim and the matter has been resolved.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply23 Nov 2023, 08:48
Official
Dear Nobantu L,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the payment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Complaints Assessor was in contact with you regarding this claim and the matter has been resolved.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the payment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Complaints Assessor was in contact with you regarding this claim and the matter has been resolved.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department