NM
Nani M
1 reviews | Active since May 2021
13 May 2021, 12:14
Funeral claim not paid
I write this with great regret as to why i trusted Clientele life with funeral insurance. My dad died last year december 26/12/2020 and i lodged a claim on the 31/12/2020. Till this day Clientele has not paid the funeral claim. The only thing they sent in February was R200 airtime voucher. Im gonna voice out this bad service on every social network so that people can get to know how bad is Clientele services.
I am Moliehi Anna Mokubung with id *** cell ***
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Replies (2)
Clientele Life's replyOfficial
13 May 2021, 12:20Dear Nani M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 May 2021, 12:20
Official
Dear Nani M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
19 May 2021, 09:21Dear Nani M
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that your claim was forward to our Forensics Investigator for further investigations. Feedback will be provided once the investigation is concluded.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that your claim was forward to our Forensics Investigator for further investigations. Feedback will be provided once the investigation is concluded.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department
Clientele Life's reply19 May 2021, 09:21
Official
Dear Nani M
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that your claim was forward to our Forensics Investigator for further investigations. Feedback will be provided once the investigation is concluded.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that your claim was forward to our Forensics Investigator for further investigations. Feedback will be provided once the investigation is concluded.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Department