LN
Lungani N
1 reviews | Active since May 2020
15 Jun 2021, 10:24
Funeral claim
I made a claim on 09 June 2021 but till this day the claim has not been paid out yet.. What happened to "we pay within 24 hours"? I had to borrow money to bury my brother.. I'm really disappointed and they keep on telling me the assessor will call me and that the matter has been escalated. Poor service
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Replies (2)
Clientele Life's replyOfficial
15 Jun 2021, 10:40Dear Lungani N
At the outset we would like to take this opportunity to pass our deepest condolences to you and the family during this difficult time.
At the outset we would like to take this opportunity to pass our deepest condolences to you and the family during this difficult time.
We confirm receipt of the concerns raised and your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply15 Jun 2021, 10:40
Official
Dear Lungani N
At the outset we would like to take this opportunity to pass our deepest condolences to you and the family during this difficult time.
At the outset we would like to take this opportunity to pass our deepest condolences to you and the family during this difficult time.
We confirm receipt of the concerns raised and your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 Jun 2021, 11:53Dear Lungani N
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We confirm that our Claims Assessor tried to contact you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us directly.
Yours sincerely,
Claims Team
Clientele Life's reply18 Jun 2021, 11:53
Official
Dear Lungani N
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We confirm that our Claims Assessor tried to contact you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us directly.
Yours sincerely,
Claims Team