Funeral Claim

Good day, I would like to express my disappointment with Clientele life, I recently logged a claim for my deceased aunt and its now three days later and the claim is still not processed, I have been told that the death has not been registered at the home affairs, all good and well I then provided them with my aunts death certificate and still its not reflecting on their side, my aunts funeral is on Thursday and I have still not received a payout and the claim has not been processed. At Clientele please do not lie to people and say that you pay within 24 hours of a claim because that is not your process, furthermore I have been hearing such bad reviews about your services and you have proven them right it is my first time logging a claim after six years of having the policy and I must say I am deeply disappointed.