1 reviews | Active since Aug 2020
Funel policy VS Rewards
About 3weeks back in Bethlehem I came across a group of people they where promoting clientele, they approached me and they told me about clientele rewards and how it works and the vouchers that I will get if I joined, then thay asked for my details which I gladly gave them, then they told me that they have to swipe my card because I will get the vouchers on my bank card of which I did, and I was only surprised when clientele debited R301.00 on my account on the 27th of August and when I called their call centre to enquire I was told that I opened the funeral policy and it covers upto 8people which they didn't have details of, I then asked them to cancel the policy of which they did but they told me that I will forfeit the money that I have paid, I'm so hurt and sad because because I don't remember taking a funeral policy,their consultant/ promoters where not transparent about the whole situation they go around tricking people into opening funeral policies but telling people that they are applying for rewards,all I want is the money that I was ****** off.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Your complaint has been received and investigated.
Our consultant Monica Ngubane has since provided you with feedback. We would like to take this opportunity to apologize for the inconvenience this caused in this regard.
Should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Market Conduct Team
Your complaint has been received and investigated.
Our consultant Monica Ngubane has since provided you with feedback. We would like to take this opportunity to apologize for the inconvenience this caused in this regard.
Should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Market Conduct Team
