MK
Mogomotsi K

1 reviews | Active since Jan 2018

07 Aug 2019, 11:03

FRUSTRATING

I was admitted early this year for 2days in Bloemfontein. I came back home tried to claim then I was told the form must be filled by the Dr. I did email it to the Dr, got it back then sent it to them hoping that my claim will be paid. Now I must send test results done during the period I was in hospital. For what exactly?

To cut the story short, it is not as easy as they make it sound on their adverts to claim from them. Its a hustle, I am even thinking of cancelling the plan because it is not really working out for me.

0
Replies (2)
Clientele Life
Clientele Life's reply07 Aug 2019, 14:30
Official
 Dear Mogomotsi K ,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.

Yours sincerely,

Lindiwe Mabizela

Service Support Specialist 

Best regards,

Clientele Life
Clientele Life's reply07 Oct 2019, 10:35
Official
Dear Mogomotsi K
By now you have been contacted by our Claims Experience Administrator regarding your claim.  We have explained the claims process moving forward.
We trust you find the above in order however, should you require any further assistance in this regard please feel free to contact us again. Kind Regards , Claims Team 

Best regards,