NB
Nomandla B
1 reviews | Active since Jan 2016
22 Feb 2019, 15:06
Frustrated by the Clientele funeral department
I have contacted clientele last week Friday, 15 February 2019 requesting quotation on funeral policy. They did inform that unfortunately when you take the quotation they debit the amount but should u not be happy with it, u can call and cancel before the month which is their debit date. Now I feel like it's too expensive since I receaved more reasonable quote from a different provider. Now since Monday, 18 February I have been trying contact them with no luck. Just saying they can't attend to my call. I'm avoiding them debiting from my account because I am not happy with the quotation. Chances are its deliberate just to frustrate and keep the clients ransom
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
22 Feb 2019, 15:54Dear Nomandla B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply22 Feb 2019, 15:54
Official
Dear Nomandla B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
25 Feb 2019, 11:25 Dear Nomandla B
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply25 Feb 2019, 11:25
Official
Dear Nomandla B
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirm that your policy has been cancelled and there will be no further deductions. We apologize for any inconvenience caused.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely
Lindiwe Mabizela
Service Recovery Specialist