1 reviews | Active since Aug 2019
Frustrated by false-selling by external agent.
A clientel agent came to my home in the rural area of Sekhukhune Limpopo in Kutullo, said clientele is gonna send money for a food voucher into my account and asked for my account number. I am currently unemployed and i explained that I cannot afford anything. To my suprise they debited my account when i did not even authorise anything. The agents are not honest when selling their products and they take advantage of the poor and uneducated, just to atchive their targets. They approched my neighbour at the shoping complex and they said they need her account number to check if she qualifies for a cover. But month end she was debited for a cover she never authorised. Please speak to your agents and im not the only one they took advantage of.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide and we can assure you the matter has been referred to the relevant management team to prevent this from happening again. As per your request the policy was cancelled. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide and we can assure you the matter has been referred to the relevant management team to prevent this from happening again. As per your request the policy was cancelled. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department