CP
Claudia P
1 reviews | Active since Aug 2016
01 Jul 2024, 08:06
Frustrated and confused
In June 2024 I was in Cape Town at N1 City Mall and then I passed a little stall for Clientele Perks and one of their promoters, her name is Brithney, she forced me to sign up for their rewards system called Perks and she assured me that there is no money coming from my account for this stupid thing, they only needed my account details to load so they could pay me money if any of my claims were valid with their list of affiliated business. Now today I wake and they went ahead to deduct R150 from money I borrowed in any case since I’m not working. I tried to stop the debit, my bank says it can’t be stopped. I’m so annoyed right now because that R150 is the last little money I had and it wasn’t just that, they charged me for the debit order going off my account as well. Now how is there a whole debit order if I didn’t sign or fill it out on the perks registration form?!!!! I want my money back with the extras they took including the bank charges R200 and I want this stupid perks nonsense stopped immediately…..
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
01 Jul 2024, 08:58Dear Claudia P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply01 Jul 2024, 08:58
Official
Dear Claudia P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
CP
Claudia P's updateReviewer Update
01 Jul 2024, 16:18Hi Lindiwe Mazibela
I trust you are well.
I just received an unsettling call from a very ***********, idiotic Ranzo Man***i.
She kept on interrupting me during our call. She doesn’t seem to comprehend the English language at a business level.
I tried to explain to her that the sales person didn’t have any access to debi check on my phone or the app because I was not linked to any internet, so I couldn’t sign on to my banking app.
I was not advised of any 5 day period for cancellation and so now I want my money refunded because I was ******* into taking this policy.
This Ranzo Man***i told me that a supervisor would not call me and there is no refund policy. I want to notify you that if a team leader/manager does not call me I will be taking this further.
I have never in my life dealt with incompetence on such a high level. It is in fact appalling!!!
Get back to me!!!
I trust you are well.
I just received an unsettling call from a very ***********, idiotic Ranzo Man***i.
She kept on interrupting me during our call. She doesn’t seem to comprehend the English language at a business level.
I tried to explain to her that the sales person didn’t have any access to debi check on my phone or the app because I was not linked to any internet, so I couldn’t sign on to my banking app.
I was not advised of any 5 day period for cancellation and so now I want my money refunded because I was ******* into taking this policy.
This Ranzo Man***i told me that a supervisor would not call me and there is no refund policy. I want to notify you that if a team leader/manager does not call me I will be taking this further.
I have never in my life dealt with incompetence on such a high level. It is in fact appalling!!!
Get back to me!!!
CP
Claudia P's update01 Jul 2024, 16:18
Reviewer Update
Hi Lindiwe Mazibela
I trust you are well.
I just received an unsettling call from a very ***********, idiotic Ranzo Man***i.
She kept on interrupting me during our call. She doesn’t seem to comprehend the English language at a business level.
I tried to explain to her that the sales person didn’t have any access to debi check on my phone or the app because I was not linked to any internet, so I couldn’t sign on to my banking app.
I was not advised of any 5 day period for cancellation and so now I want my money refunded because I was ******* into taking this policy.
This Ranzo Man***i told me that a supervisor would not call me and there is no refund policy. I want to notify you that if a team leader/manager does not call me I will be taking this further.
I have never in my life dealt with incompetence on such a high level. It is in fact appalling!!!
Get back to me!!!
I trust you are well.
I just received an unsettling call from a very ***********, idiotic Ranzo Man***i.
She kept on interrupting me during our call. She doesn’t seem to comprehend the English language at a business level.
I tried to explain to her that the sales person didn’t have any access to debi check on my phone or the app because I was not linked to any internet, so I couldn’t sign on to my banking app.
I was not advised of any 5 day period for cancellation and so now I want my money refunded because I was ******* into taking this policy.
This Ranzo Man***i told me that a supervisor would not call me and there is no refund policy. I want to notify you that if a team leader/manager does not call me I will be taking this further.
I have never in my life dealt with incompetence on such a high level. It is in fact appalling!!!
Get back to me!!!
Clientele Life's replyOfficial
02 Jul 2024, 10:28Dear Claudia P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Market Conduct management for investigation and they will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Market Conduct management for investigation and they will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Jul 2024, 10:28
Official
Dear Claudia P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Market Conduct management for investigation and they will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Market Conduct management for investigation and they will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 Jul 2024, 10:30Dear Claudia P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Market Conduct management for investigation and they will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Market Conduct management for investigation and they will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Jul 2024, 10:30
Official
Dear Claudia P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Market Conduct management for investigation and they will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the Market Conduct management for investigation and they will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
CP
Claudia P's updateReviewer Update
04 Jul 2024, 18:31Good day Clientele
This has now been changed into a compliment!
I would firstly like to say thank you for keeping me abreast of this situation.
I just had an amazing telephonic conversation with Yesmeen Billings (unsure of the spelling). She was clear and concise regarding my earlier complaint.
I hope Clientele can listen to my call and promote Yesmeen to training as she listened to me and gave me feedback exactly pertaining to my query. She is an asset to your company and she should be valued immensely.
Yesmeen has assured me that I will be refunded for the debit from my account and that this policy is cancelled as I never agreed to it.
Yesmeen Billings I applaud you.
Regards
A great full and satisfied consumer
This has now been changed into a compliment!
I would firstly like to say thank you for keeping me abreast of this situation.
I just had an amazing telephonic conversation with Yesmeen Billings (unsure of the spelling). She was clear and concise regarding my earlier complaint.
I hope Clientele can listen to my call and promote Yesmeen to training as she listened to me and gave me feedback exactly pertaining to my query. She is an asset to your company and she should be valued immensely.
Yesmeen has assured me that I will be refunded for the debit from my account and that this policy is cancelled as I never agreed to it.
Yesmeen Billings I applaud you.
Regards
A great full and satisfied consumer
CP
Claudia P's update04 Jul 2024, 18:31
Reviewer Update
Good day Clientele
This has now been changed into a compliment!
I would firstly like to say thank you for keeping me abreast of this situation.
I just had an amazing telephonic conversation with Yesmeen Billings (unsure of the spelling). She was clear and concise regarding my earlier complaint.
I hope Clientele can listen to my call and promote Yesmeen to training as she listened to me and gave me feedback exactly pertaining to my query. She is an asset to your company and she should be valued immensely.
Yesmeen has assured me that I will be refunded for the debit from my account and that this policy is cancelled as I never agreed to it.
Yesmeen Billings I applaud you.
Regards
A great full and satisfied consumer
This has now been changed into a compliment!
I would firstly like to say thank you for keeping me abreast of this situation.
I just had an amazing telephonic conversation with Yesmeen Billings (unsure of the spelling). She was clear and concise regarding my earlier complaint.
I hope Clientele can listen to my call and promote Yesmeen to training as she listened to me and gave me feedback exactly pertaining to my query. She is an asset to your company and she should be valued immensely.
Yesmeen has assured me that I will be refunded for the debit from my account and that this policy is cancelled as I never agreed to it.
Yesmeen Billings I applaud you.
Regards
A great full and satisfied consumer
Clientele Life's replyOfficial
05 Jul 2024, 15:45Dear Claudia P,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Jul 2024, 15:45
Official
Dear Claudia P,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life