ZL
Zandile L
1 reviews | Active since Dec 2016
22 Mar 2019, 11:19
FRUSTRATED
I am so frustrated and angry at your service. When i took out the policy, I advised that the premiums must be debited on the 25 of each month, not a day before, not a day after. Now i transferred money into my account and you decided to debit money off my account on the 22 March, what **** are you running there? Now I have decided to cancel the policy due to this, YOU WILL REFUND my money that has been debited today. What gives you the right to debit my account before the date that was agreed on.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
22 Mar 2019, 11:45 Dear Zandile L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply22 Mar 2019, 11:45
Official
Dear Zandile L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's replyOfficial
22 Mar 2019, 14:24 Dear Zandile L
As per telephonic discussion we confirm that the chosen debit date was the 25th of each month.
We have further explained a debit order mechanism known as NAEDO (Non Authenticated Early Debit Order), which allows us to track a client’s account for a period of time before the due debit date to minimize the risks of penalty charges associated with unpaid debit orders. A penalty charge in this instance will only be deducted if the premium remains unpaid on the selected debit date. Should premiums be received earlier, these amounts will then be allocated to the month’s premium it was intended.
NAEDO is a debit order mechanism which has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. Lastly, we would like to confirm that NAEDO was explained at sales stage and we have no records which indicate that you were previously not happy with the above-mentioned type of billings mechanism.
We trust that this is all you require however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Judith Mboweni Service Recovery Specialist
As per telephonic discussion we confirm that the chosen debit date was the 25th of each month.
We have further explained a debit order mechanism known as NAEDO (Non Authenticated Early Debit Order), which allows us to track a client’s account for a period of time before the due debit date to minimize the risks of penalty charges associated with unpaid debit orders. A penalty charge in this instance will only be deducted if the premium remains unpaid on the selected debit date. Should premiums be received earlier, these amounts will then be allocated to the month’s premium it was intended.
NAEDO is a debit order mechanism which has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. Lastly, we would like to confirm that NAEDO was explained at sales stage and we have no records which indicate that you were previously not happy with the above-mentioned type of billings mechanism.
We trust that this is all you require however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Judith Mboweni Service Recovery Specialist
Best regards,
Clientele Life's reply22 Mar 2019, 14:24
Official
Dear Zandile L
As per telephonic discussion we confirm that the chosen debit date was the 25th of each month.
We have further explained a debit order mechanism known as NAEDO (Non Authenticated Early Debit Order), which allows us to track a client’s account for a period of time before the due debit date to minimize the risks of penalty charges associated with unpaid debit orders. A penalty charge in this instance will only be deducted if the premium remains unpaid on the selected debit date. Should premiums be received earlier, these amounts will then be allocated to the month’s premium it was intended.
NAEDO is a debit order mechanism which has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. Lastly, we would like to confirm that NAEDO was explained at sales stage and we have no records which indicate that you were previously not happy with the above-mentioned type of billings mechanism.
We trust that this is all you require however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Judith Mboweni Service Recovery Specialist
As per telephonic discussion we confirm that the chosen debit date was the 25th of each month.
We have further explained a debit order mechanism known as NAEDO (Non Authenticated Early Debit Order), which allows us to track a client’s account for a period of time before the due debit date to minimize the risks of penalty charges associated with unpaid debit orders. A penalty charge in this instance will only be deducted if the premium remains unpaid on the selected debit date. Should premiums be received earlier, these amounts will then be allocated to the month’s premium it was intended.
NAEDO is a debit order mechanism which has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. Lastly, we would like to confirm that NAEDO was explained at sales stage and we have no records which indicate that you were previously not happy with the above-mentioned type of billings mechanism.
We trust that this is all you require however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Judith Mboweni Service Recovery Specialist
Best regards,
ZL
Zandile L's updateReviewer Update
04 Apr 2019, 15:26So Clientele, you are not taking me serious. I mean, why would it take over 2 weeks to respond to my query. One of your lawyers called Cyril, called me a while ago and he promised feedback and you have gone quiet after that. I need you to resolve this matter urgently
ZL
Zandile L's update04 Apr 2019, 15:26
Reviewer Update
So Clientele, you are not taking me serious. I mean, why would it take over 2 weeks to respond to my query. One of your lawyers called Cyril, called me a while ago and he promised feedback and you have gone quiet after that. I need you to resolve this matter urgently