LG
Lizo G

1 reviews | Active since Apr 2026

11 Apr 2026, 16:06

FRUAD COMPANY

I am extremely disappointed - the sales rep **** to me and sold a product to me based on lies. I called and escalated the matter, they listed to the call and they admitted that the person I spoke to **** to me. I requested for my premiums back but I was informed that there is nothing they can do and that I will not get my premiums back even thou I was sold a product based on lies. I then requested to cancel my plan, they still debited my account even after I had cancelled my plan. I called to speak to a manager who hung up on me. I am extremely disappointed.

0
Replies (4)
Clientele Life
Clientele Life's reply11 Apr 2026, 21:15
Official
Dear Lizo G,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct
Clientele Life
Clientele Life's reply13 Apr 2026, 14:35
Official
Dear Lizo G, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards, 

Market Conduct,
LG
Lizo G's update13 Apr 2026, 14:55
Reviewer Update
Thankful, I received a call from a lovely consultant, Beauty Phillips, and the issue was resolved within minutes.
Clientele Life
Clientele Life's reply13 Apr 2026, 14:57
Official
Dear Lizo G,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. 
 
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. 
 
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
 
Please do not hesitate to contact us should you have any further queries. 
 
Yours sincerely, 
 
Market Conduct